Money Back Guarantee

This Guarantee applies to:
Clients who have consented to comply with the Informed Consent, including the Cancellation and Rescheduling policies and associated fees.
AND signed up for the:
A La Carte Program

This Guarantee does NOT apply to:
Clients in any Custom Program.
Please refer to the Capped Price Guarantee for the Custom Program Guarantees

This Guarantee is calculated as follows:
- 100% No-Questions-Asked Full Money-Back-Guarantee within 30 days of initial payment.
- We pay a fee to our credit card processor, which we don't get refunded when you get a refund. We will absorb this processing fee so that you get all your money back.
- The costs of used 1-on-1 sessions as well as the cancellation, admin or rescheduling fees, are deducted from your refund.

Example: If you request a refund 10 minutes before a scheduled 1-on-1 appointment, we will first deduct your cancellation fee before issuing the refund.

We process your refund within 8 business hours of your request.
You can issue a request by email to: 
The funds will be returned to the same payment method you used for payment.

This Guarantee is immediately Null and Void without recourse of any kind if:
- The Couples' account is not paid up to date. This includes but is not limited to fees arising from cancellation/rescheduling fees, additional individual counseling fees for either of the partners in the relationship, unpaid instalments, etc.

To avoid insurance fraud, no refund is payable once insurance receipts are issued.

Contact Info

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